COMMUNICATION SKILLS AND ETHICS AUGUST 2022 PAST PAPER

MONDAY: 1 August 2022. Morning paper. Time Allowed: 2 hours.

Answer ALL questions. Each question is allocated two (2) marks.

1. In communication process, when the sender and receiver interchange their roles in respect to sending and receiving the message, it is called ___________________.
A. Universal model
B. Transactional model
C. Singular flow model
D. Pluralistic (2 marks)

2. Which of the following is not an element of the communication process?
A. Feedback
B. Reinforcement
C. Medium
D. Channel (2 marks)

3. When communication for education purpose takes place, the sequence of elements is_______________________.
(i) Source
(ii) Encoder
(iii) Decode
(iv) Feedback (2 marks)
A. i, ii, iii, iv
B. ii, iii, iv, i
C. iii, iv i, ii
D. iv, ii, i, iii (2 marks)

4. In the communication process, under which part of the process does ‘expressing the words’ fall.
A. Sender
B. Message
C. Channel
D. Receiver (2 marks)

5. Which type of communication is represented by video conferencing?
A. Visual one way
B. Audio visual one way
C. Visual two way
D. Audio visual two way (2 marks)

6. Characteristics of mass media communication include a large number of audiences, heterogeneous audiences, scattered audiences and _______________.
A. Illiterate audiences
B. Noise audiences
C. Absence of direct feedback
D. Powerful media (2 marks)

7. Select the advantage of feedback in the process of communication from the following.
A. It is beneficial in understanding the subject matter
B. It diagnoses the defects in the receiver
C. It clarifies communication
D. It exposes defects in the receiver (2 marks)

8. Which are the three basic units of electronic communication?
A. Transmitter, transmission channel and receiver
B. Modulator, demodulator and repeater
C. Transmitter, noise and information
D. Transmitter signal and modulator

9. In communication, interpretation of message depends upon
A. Context
B. Transmission speed
C. Associated noise
D. Channel efficiency (2 marks)

10. Transmission of verbal and non-verbal signs back into the message is known as ____
A. Feedback
B. Encoding
C. Decoding
D. Reverse communication (2 marks)

11. Going beyond just paying attention but really trying to understand what the other person is communicating is an
example of what?
A. Engaged Listening
B. Partially Listening
C. Interpretive Listening
D. Not Listening (2 marks)

12. Which of the following is a bad habit in listening?
A. Listening to what one has to say before speaking.
B. Not interrupting the speaker.
C. Nodding head giving body language that you are listening to what is being said.
D. Jumping to conclusions (2 marks)

13. Which usually is the first step in writing a document?
A. Narrowing the topic
B. Setting the topic
C. Enlisting useful sources
D. Editing and proof reading (2 marks)

14. Which elements of written communication focuses on the way the content is laid out?
A. Content
B. Structure
C. Style
D. Logical (2 marks)

15. Which among the following is not a merit of written communication?
A. It provides documentation
B. It provides uniformity
C. It is permanent
D. It is quick (2 marks)

16. Which of the following is NOT an element of non-verbal communication.
A. Facial expression
B. Gestures and Body language
C. Proximity and Touch
D. Space and memo (2 marks)

17. A good business letter contains the following essentials except______________________.
A. Completeness.
B. Accuracy
C. Irrelevance
D. Courtesy (2 marks)

18. Which of the following is NOT a styles of writing business letters?
A. Indented style
B. Full block style
C. Mastered template style
D. Modified block style (2 marks)

19. A memo serves the following purpose except_______________________.
A. To inform about a decision
B. To make a request to take action
C. Act as a reminder
D. To attach to a report (2 marks)

20. What is the other name for horizontal communication?
A. Collateral communication
B. Lateral communication
C. Collaborative communication
D. Upward communication (2 marks)

21. _______________ are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
A. Periodic reports
B. Formal reports
C. Progress reports
D. Conference reports (2 marks)

22. Which of the following is NOT a common mistake made while making a presentation?
A. Putting the face down
B. Using simple sentences
C. Talking too fast
D. Not being audible (2 marks)

23. What is the most important visual in a presentation?
A. Body language
B. Voice techniques
C. Presenter
D. Closing (2 marks)

24. Try to prepare your conclusion ___________________________ you prepare the rest of the talk.
A. As soon as
B. While
C. Before
D. After (2 marks)

25. Which is the voice technique that you can use to slow down your pace to make your sentences easier to understand and more effective?
A. Pause
B. Intensifiers
C. Phrase
D. Articulates (2 marks)

26. What is non-verbal communication?
A. Absence of verbs in communication
B. Communicating through use of body movements
C. Using actions while communicating
D. Communicating effectively (2 marks)

27. When presenting, what are the 2 main reasons presenters stop looking at the audience?
A. They are nervous and they forget what they were going to say
B. They need to look at their notes. And they are nervous
C. They need to look at their notes. And they are looking at their slides
D. They are having technical problems. And they are nervous (2 marks)

28. What meeting arrangement should you not confirm?
A. Budget – need to allocate budget for the meeting.
B. Transport – you will need to know participants will get there.
C. Accommodation – you may need to arrange accommodation for some or all participants.
D. Number of participants in the previous meeting (2 marks)

29. Which one is not an effective guideline to the chair in conducting meetings
A. Sticking to agenda
B. Be consistent
C. Start on time and keep to timelines.
D. Make sure members are given a break (2 marks)

30. Which one of these does not take place during the meeting?
A. Taking minutes
B. Making follow up of recommended action
C. Checking for quorum
D. Read the minutes of the last meeting (2 marks)

31. Ethics is the science of:
A. Beauty
B. Truth
C. Conduct
D. Mind (2 marks)

32. The word ‘ethics’ is derived from________________________.
A. Ethos
B. Ethics
C. Ethees
D. Ethise (2 marks)

33. Ethics deals with the standards of:
A. Beauty
B. Truth
C. Goodness
D. Facts (2 marks)

34. Ethics determine right or wrong of _________________________.
A. Human actions
B. Human thought
C. Human judgement
D. Human feelings (2 marks)

35. Positive judgement deals with judgement of facts while ethics is concerned with judgement of ________________.
A. Beauty
B. Truth
C. Thought
D. Values (2 marks)

36. Ethics considers the _____________________________ of goodness.
A. Standards
B. Facts
C. Objects
D. Actions (2 marks)

37. Morality consist of goodness which is really an ____________________________ end.
A. Effective
B. Intrinsic
C. Instrumental
D. Theological (2 marks)

38. Which of the following is NOT an advantage of digital communication?
A. High power consumption
B. Less expensive and easy to implement
C. Minimal interference from noise and distortion
D. Facilitates video conferencing (2 marks)

39. Rights are a ________________ of individuals.
A. Obligations
B. Moral claim
C. Moral freedom
D. Expectations (2 marks)

40. Which of the following is NOT a characteristic of effective business?
A. Clear writing
B. Courteous and complete
C. Impossible to read quickly
D. Short and clear sentences (2 marks)

41. Which of these factors affect ethical and unethical behaviour?
A. Ethical dilemma
B. Diversity
C. Teamwork
D. Open communication (2 marks)

42. Which of the following is an alternative to moral principles?
A. Virtue Ethics
B. Logic Ethics
C. Real Ethics
D. Values (2 marks)

43. Which one is the first search engine on the internet?
A. Google
B. Archie
C. Altavista
D. WAIS (2 marks)

44. Which of the following is a dangerous sign that organizations may be allowing or even encouraging unethical behaviours?
A. Failure to establish a written code of ethics
B. Excessive emphasis on long-term consideration over short-term revenues
C. Multiple levels of supervision and monitoring
D. Leading through example (2 marks)

45. An ethical dilemma is ___________________________.
A. Where a decision is required but different values seem to conflict and it is not possible to uphold both
B. Where the required course of action is clear
C. Any situation where a decision has to be made
D. what motivates us to act in particular ways (2 marks)

46. Which of these is not a type of interview?
A. Screening interview
B. Stress interview
C. Music interview
D. Behavioural interview (2 marks)

47. Which kind of interview includes a process in which the employability of the job applicant is evaluated?
A. Stress interview
B. Screening interview
C. Stress interview
D. Group interview (2 marks)

48. Which of these interviews is adapted for computer programmers?
A. The stress interviews
B. The group interviews
C. The screening interviews
D. The audition (2 marks)

49. In which of these, more than one candidate is interviewed?
A. The behavioural interview
B. The stress interviews
C. The group interviews
D. The audition (2 marks)

50. Which of these interviews is taken for a candidate who is far away?
A. Lunch interview
B. Telephone
C. Stress interview
D. Group interview (2 marks)

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