UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF MASTERS OF SCIENCE IN
INFORMATION SYSTEMS MANAGEMENT/ MASTERS OF SCIENCE IN
DATA COMMUNICATIONS
MISM5303 MDCN5303 ICT POLICY
ORDINARY EXAMINATIONS
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [20 MARKS]
Several authors have forecasted the future trends in workforce technologies. Using a
global logistics company with over 30,000 workers, analyze the statements listed below,
and clearly identify and describe TWO policy areas that would be of concern in each
case (2 Marks for identifying, 2 Marks for correct description).
a) The technology of the future will be both collaborative and connected. (4 Marks)
b) There will be increased and more widespread use of intelligent self-service via
employee portals. (4 Marks)
c) Pervasiveness- The worker of the future will be able to work from anywhere, any
time and on any device. (4 Marks)
d) The concept of “bring your own device” popularly known as BOYD, will be more
acceptable in the organization. (4 Marks)
e) There will be less resistance to concepts such as “cloud-based HRM” (4 Marks)
QUESTION TWO (15 MARKS)
a) Distinguish between universal access and universal service in as far as internet services
are concerned. (4 Marks)
b) Explain the mechanisms that developed countries have put in place to promote universal
service and to increase universal access (4Marks)
c) Draft a policy document that you would use to reduce the concept of the digital divide in
an organization where you work (7 Marks)
QUESTION THREE (15 MARKS)
a) Discuss the impact of information technology on the availability of work. What can
governments do to ameliorate the problem of unemployment that ICT innovation may
bring? (4 Marks)
b) Critically assess the optimistic, realistic and pessimistic views of unemployment from an
ICT perspective. (6 Marks)
c) Produce a draft policy document that would be able to address the concept of quality of
work and the welfare of computing staff in an organization where you work (5 Marks)
QUESTION FOUR (15 MARKS)
a) Describe THREE ways in which you would involve stakeholders in an ICT-policy
making process to yield a good document (3 Marks)
b) Explain the legal challenges faces by many governments on the internet, and identify
TWO ways of dealing with them (5 Marks)
c) Draft a policy document that you would give use in an organization where you work to
enable acceptable use of the internet. (7 Marks)
