COMMUNICATION SKILLS AND ETHICS INFORMATION SYSTEMS AUGUST 2022 PAST PAPER

TUESDAY: 2 August 2022. Morning paper. Time Allowed: 2 hours.

The paper is made up of fifty (50) multiple choice questions. Answer ALL questions by indicating the letter (A, B, C or D) that represents the correct answer. Each question is allocated two (2) marks.

1. A message beneath a message is labelled as:
A. Embedded text
B. Internal text
C. Inter-text
D. Sub-text

2. In mass communication, selective perception is dependent on the receivers:
A. Competence
B. Pre-disposition
C. Receptivity
D. Ethnicity

3. A major barrier in transmission of cognitive data in process of communication is an individual is_____________.
A. Personality
B. Expectation
C. Social Status
D. Coding ability

4. Transformation of thoughts, ideas and messages in verbal and non-verbal signs is referred to as:
A. Channelisation
B. Mediation
C. Encoding
D. Decoding

5. ________________ is the study of touches as non-verbal communication.
A. Haptics
B. Body language
C. Gestures
D. Prosody

6. The best teaching is to:
A. Impart information
B. Ask students to read
C. Suggest good reference material
D. Initiate a discussion and participate in it.

7. ____________________________is important when a teacher communicates with his/her students.
A. Sympathy
B. Empathy
C. Apathy
D. Antipathy

8. Which of the following describes the purpose of a cover letter?
A. Attached to a detailed report
B. Attached to a resume
C. Attached to a memo
D. Used to call for a meeting

9. ________________ describes all forms of communications that are not verbal.
A. Prosody
B. Vocalics
C. Haptics
D. Paralanguage

10. The _______________________ in usage of words, may be a serious barrier to effective communication.
A. Disturbance
B. Discrimination
C. Disorder
D. Distortion

11. Breakdown in verbal communication is described as:
A. Short circuit
B. Contradiction
C. Unevenness
D. Entropy

12. In the classroom, the teacher sends the message either as words or images. The students are really.
A. Encoders
B. Decoders
C. Agitators
D. Propagators

13. CC is the abbreviation for________________________________.
A. Carbon and Circle
B. Carbon Copy
C. Carried Copy
D. Copy and Copy paste

14. Legal letters are different from enquiry letters but they also have something in common. What is it?
A. Copied to lawyer
B. Written for transmission
C. Action interest
D. Written in pro-active language

15. To write a good report, it is necessary to have:
A. Materials to use
B. Good command of English language
C. Terms of reference
D. Preliminary information

16. A structured meeting with an educational purpose is called__________________________
A. A gathering
B. A standing meeting
C. Seminar
D. A structured meeting

17. ________________________ is called to address a crisis.
A. Briefing
B. Emergency meeting
C. Standing meeting
D. Board meeting

18. _______________________ is a highly structured moderated meeting like a presentation, where various participants contribute following a fixed agenda.
A. Conference
B. Seminar
C. Board meeting
D. Annual General meeting

19. Gathering to discuss one subject such as work issue or task related to a project is called________________
A. An emergency meeting
B. A standing meeting
C. A topical meeting
D. A special meeting

20. Written symbols represent ________________________________.
A. Hidden language
B. Syllabic language
C. Thoughts and concepts of human beings
D. Deep meaning

21. Where interviewer is not biased, questions are asked in a ________________________manner.
A. Standard
B. Abstract
C. Structured
D. Clear

22. Manners and etiquettes are necessary parts of an interview because they are important for:
A. Career, building relationship and professionalism
B. Attracting attention
C. Earning high scores
D. Future reference

23. Hypothetical questions are asked to find out the _______________________ of the candidate.
A. Personal history
B. Behaviour
C. Maturity
D. Intelligence

24. Decisions passed by shareholders are known as ___________________.
A. Resolutions
B. Provisions
C. Articles
D. Memorandums

25. ___________________________ is a meeting to which all shareholders are invited.
A. Annual General Meeting
B. General meeting
C. Class meeting
D. Board meeting

26. Most of us uses ___________________and _____________________ in addition to words when we speak
A. Word and gestures
B. Gestures and body languages
C. Body language posture
D. Posture and eye gazing

27. _______________ is an announcement sheet that is sent to a specific group of people containing closed information.
A. Notice
B. Memo
C. Circular
D. Letter

28. Which one of these is not part of active listening?
A. Look at the person
B. Give advice
C. Encourage the person
D. Use empathy

29. Reports are often used to display the results of:
A. Experiment
B. Investigation
C. Inquiry
D. All of the above

30. Report writing by an individual should be written in:
A. First person
B. Last person
C. Both A and B
D. None of the above

31. A terabyte is equal to:
A. 1024 Megabytes
B. 1024 Gigabytes
C. 1024 x 1024 Kilobytes
D. 1024 kilobytes

32. DNS stands for:
A. Domain Name Standards
B. Domain Name System
C. Distributed Name System
D. Dynamic Name Standard

33. While using overhead projectors, you can reveal the information line by using an __________ sheet to over the _________________________.
A. Opaque, flip chart
B. Translucent, transparency
C. Transparent, slide
D. Opaque, transparency

34. Mobile communication is also called _____________________________.
A. Cellular network
B. Mobile network
C. 2G network
D. Both A and B

35. Which of the following are web-based application used by 3G?
A. Video conferencing
B. Emails
C. Multi-media
D. All of the above

36. Which among the following fall under category of micro-ethics?
(i) Health and safety
(ii) Product liability
(iii) Bribes and gifts
(iv) Sustainable development
A. 1, 2 and 4
B. 1 and 3
C. 2 and 4
D. 1, 2 and 3

37. Identify the school of ethics under which whistle blowing can be justified by the following preposition “when the balance of good over evil is better for all affected parties than if the whistle was not blown”.
A. Deontological
B. Ethical realism
C. Utilitarianism
D. Ethical relativism

38. To which type of engineers can code of ethics conceived by professional engineering societies be of any use?
A. Engineers who are licensed professionals
B. Engineers who belongs to professional engineering society
C. Engineers who are working in a public sector enterprise
D. All those people who engage in engineering practice

39. Which of the following is the most appropriate dilemma within computer/technology ethics?
A. Means versus ends
B. Risk versus benefit
C. Privacy versus social utility
D. Public versus private

40. The ethical issue concerned with computer technology are termed ‘unique’. What does this mean?
A. Computers constitute a new phenomenon in history and ethical problems they pose are unique not solvable by simple application.
B. Only unique people can handle the sophisticated functioning of computers and therefore only they need to learn about its ethics.
C. Both A and B
D. Neither A nor B

41. The view that there are no general moral principles and that the moral disputes therefore cannot be resolved is a description of which of the following schools of ethics.
A. Ethical nihilism
B. Ethical skeptism
C. Ethical realism
D. Ethical transcendence

42. Which of the following is the opposite of normative ethics?
A. Micro ethics
B. Beta ethics
C. Meta ethics
D. Virtual ethics

43. Which of the following principles is the essential principle of utilitarian school of thought?
A. Greatest health principle
B. Greatest happiness principle
C. Greatest wealth principle
D. Greatest respect principle

44. To be successful, business ethics training program need to:
A. Focus on personal opinions of employees
B. Be limited to upper executives
C. Educate employees on formal ethical frameworks and models of decision making
D. Promote the use of emotions in making tough ethical decisions

45. Most companies begin the process of establishing organizational ethical programs by developing:
A. Ethical training programs
B. Code of conduct
C. Ethical enforcement mechanisms
D. Hidden agenda

46. When a firm charges different prices to different groups of customers, it may be accused of:
A. Cultural relativism
B. Money laundering
C. Facilitating payments
D. Price discrimination

47. Which of the following is a problem presented by ethics audit?
A. They may be used to allocate resources
B. They identify practices that need improvement
C. Selecting auditors with integrity may be difficult
D. They may pinpoint problems with stakeholder’s relationship

48. Code of conduct and code of ethics;
A. Are formal statements that describe what an organisation expects of its employees
B. Becomes necessary after a company has been in legal trouble
C. Are designed for top executives and managers not regular employees
D. Rarely becomes an effective component of the ethics and compliance program

49. An organisation’s obligations to act to protect and improve society is referred to as_______________.
A. Organisation’s social responsibility
B. Organisation’s social responsiveness
C. Corporate obligation
D. Business ethics

50. Which of the following is not one of the principles of corporate governance combined code of practice?
A. Openness
B. Integrity
C. Accountability
D. Acceptability

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