UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF BUSINESS
INFORMATION TECHNOLOGY
BUSS 105 HUMAN RESOURCES MANAGEMENT
DATE: AUGUST, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE: COMPULSORY
a) Explain the four objectives of HRM (8 Marks)
b) Describe five factors which influence organizational culture. (10 Marks)
c) Discuss the four stages involved in the process of Human Resources Planning
(12 Marks)
QUESTION TWO
a) What is the difference between recruitment and selection? (4 Marks)
b) Identify and explain the eight 8 Stages in the Recruitment/Selection process.
(16 Marks)
QUESTION THREE
a) Define the following terms in the context of Job design
i) Job enlargement
ii) Decentralization
iii) Job enrichment
iv) Job rotation
v) Empowerment
vi) Flexible working (12 Marks)
b) Identify and describe four psychological aspects of work that can influence employee
motivation (8 Marks)
QUESTION FOUR
a) Explain six advantages of delegation to an organization (12Marks)
b) Performance appraisal can be described as the continuous process of monitoring
staff performance in order to make realistic assessment and develop employee
effectiveness. Explain how the performance appraisal process can enhance employee
motivation? (8 Marks)
QUESTION FIVE
Globalisation is the process by which national barriers are broken down in the market
within which organisations operate. Discuss the impact that globalisation has had on
management of organizations? (20 Marks)
