BUSS 105 HUMAN RESOURCE MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF BUSINESS
INFORMATION TECHNOLOGY
BUSS 105 HUMAN RESOURCE MANAGEMENT
DATE: DECEMBER, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO

QUESTION ONE:
a) The managing director of a manufacturing company needs to know what value human
resource planning will add to his organisation, what would you tell him? (10 Marks)
b) Describe 6 ways of increasing employee motivation. (12 Marks)
c) Describe advantages of internal recruitment. (8 Marks)
QUESTION TWO:
a) List and give a brief description of the recruitment and selection process (10 Marks)
b) Define the following terms as used in recruitment and selection (4 Marks)
(i) Job analysis
(ii) Job description
c) Describe 3 types of interviewing methods used during the selection process.
(6 Marks)
QUESTION THREE:
Identify and explain the advantages and disadvantages of the following forms of
working: (20 Marks)
a) Teleworking
b) Hot-desking
c) Part-time
d) Annualised hours
QUESTION FOUR:
a) With reference to performance appraisal explain the following appraisal techniques.
– Behavioural anchored rating scale (BARS)
– 360 degree appraisal
– Management by objective
– Critical incidence (12 Marks)
b) Explain the importance of employee training to the organization. (8 Marks)
QUESTION FIVE:
Organisations are operating in a constantly changing environment where competition for
talented workforce is very high. How would an organisation ensure that its employees
have a positive psychological contract with the organisation? (20 Marks)

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