BUSS 105 HUMAN RESOURCES MANAGEMENT. KCA Past Paper

UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BUSS 105 HUMAN RESOURCES MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.

QUESTION ONE [30 MARKS]
a) Explain the significance of mentoring to both the mentor and the mentee in terms of
career growth (10 Marks)
b) Describe the factors which affect the credibility of Interviews as a Recruitment method
(10 Marks)
c) Describe five advantages of using the Human Relations approach in Job design.
(10 Marks)
QUESTION TWO [20 MARKS]
a) Describe two on-the-job methods that can be used to transfer knowledge and skills
within the organisation (10 Marks)
b) Explain five ways in which the Human Resources department can implement Flexible
Working arrangements? (10 Marks)
QUESTION THREE [20 MARKS]
a) Explain the significance of Human Resources Demand Forecasting
(10 Marks)
b) Identify ten potential hazards to health and safety within the environment of a factory
which manufactures paint. (10 Marks)
QUESTION FOUR [20 MARKS]
a) Explain social learning theory and how it can be applied to improve learning and
development within an organisation (10 Marks)
b) Describe five strategies which the Human Resource Manager can use to counter shortage
of staff or skills (10 Marks)
QUESTION FIVE [20 MARKS]
a) Describe the significance of the PESTEL approach in the context of Human Resource
Planning. (10 Marks)
b) Explain the difference between performance agreement and performance review in the
performance management process. (10 Marks)

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