UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY AND BACHELOR OF BUSINESS IN
BUS201 BIT4401 KNOWLEDGE MANAGEMENT
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE [30 MARKS]
a) Your friend recently learned of the concept of ‘Knowledge Management’ (KM) and has
asked you as a student of KM to provide a clear understanding of the concept. (4 Marks)
b) Communities of Practice can be used to support the implementation of knowledge
management programme in organizations. Explain the importance of communities of
practice in KM. (12 Marks)
c) Excellent organizations have knowledge management as one of their key strategies.
Explain FIVE reasons why Knowledge Management Programme is considered a key
strategy in organizations. (10 Marks)
d) Describe any FOUR technologies or systems to support implementation of knowledge
management. (4 Marks)
QUESTION TWO [20 MARKS]
a) Define and explain the role of Subject Matter Experts in knowledge management practice.
b) Explain the benefits of Expert Locator Systems in knowledge management. (4 Marks)
c) Explain significant enablers of knowledge management programme in organizations.
QUESTION THREE [20 MARKS]
a) Explain who is a knowledge worker in organizations. (4 Marks).
b) Describe any six knowledge management tools that can used to support knowledge sharing in
organizations. (6 Marks)
c) Discuss knowledge creation or knowledge conversion process in organizations using the
Nonaka and Takeuchi model. (10 Marks).
QUESTION FOUR [20 MARKS]
a) There are number of problems or issues that the science of knowledge management can
help to solve. Explain any five of such problems and indicate how good KM practice
would help. (10 Marks)
b) Organizations may chose to implement a knowledge management strategy with a bias to
either personalization or codification strategy. Using appropriate examples, distinguish
the two strategies. (10 Marks)
QUESTION FIVE [20 MARKS]
a) Describe FIVE artificial intelligence systems that can be used in managing knowledge.
b) Discuss in the detail the Knowledge Management infrastructure and design. (10 Marks)