BBM 360: ORGANIZATIONAL THEORY AND BEHAVI
SUP/SPE EXAM
Instruction:
Answers question one and any other three questions.
SECTION A
Question one
(a) Differentiate between situational and personal attribution ( 3 mks)
(b) Explain how learning takes place, starting from external stimuli ( 5 mks)
(c) What is behavior? ( 1 mk)
(d) Describe the two dimensions of cognitive psychology ( 7 mks)
(e) Make short notes on the following:
( i) perception ( 3 mks)
( ii) attitude ( 3 mks)
(iii) Congruence ( 3 mks)
SECTION B
Question two
Discuss the three theories of learning ( 15 mks)
Question three
Describe the five types of information systems used in an organization ( 15 mks)
Question four
Outline the process of training needs analysis ( 15 mks)
Question five
Discuss the importance of human psychology in organizational success ( 15 mks)
Question six
Discuss in detail the following concepts:
(a) motivation ( 5 mks)
(b) personal development plans ( 5 mks)
(c) productivity ( 5 mks)
