Day: April 4, 2022

UNIVERSITY EXAMINATIONS: 2017/2018 EXAMINATION FOR THE CERTIFICATE IN INFORMATION TECHNOLOGY/CERTIFICATE IN BUSINESS INFORMATION TECHNOLOGY CIT105 & CBIT101 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DATE: AUGUST, 2018 TIME: 2 HOURS INSTRUCTIONS: Answer Question ONE and any other TWO questions. QUESTION ONE (30 MARKS) Read More …

This is a term applied to processes implemented by a company to handle its contact with its customers. It is a software-based approach to handling customer relationships and stores information on current and prospective customers. CRM is the strategic use Read More …

Before products can flow into a market, someone must design and invest in the facilities and organisation to produce them. This chapter concerns the planning of the systems needed to produce goods and services. Capacity planning for manufacturing and service Read More …

UNIVERSITY EXAMINATIONS: 2017/2018 EXAMINATION FOR THE CERTIFICATE IN INFORMATION TECHNOLOGY CIT104 INTRODUCTION TO INFORMATION SYSTEMS FULLTIME/PARTTIME DATE: AUGUST, 2018 TIME: 1 ½ HOURS INSTRUCTIONS: Answer Question One AND any other TWO questions. QUESTION ONE a) What are the common components Read More …

Basic Elements of lean production Flexible resources Multifunctional workers who perform more than one job and general-purpose machines  which perform several basic functions Cycle time-time required for the worker to complete one pass through the operations assigned paces production to Read More …

UNIVERSITY EXAMINATIONS: 2017/2018 EXAMINATION FOR THE CERTIFICATE IN INFORMATION TECHNOLOGY / CERTIFICATE IN BUSINESS INFORMATION TECHNOLOGY CIT0103 & CBIT0103 INTERNET AND THE WEB DATE: AUGUST, 2018 TIME: 2 HOURS INSTRUCTIONS: Answer Question ONE and any other TWO questions. QUESTION ONE Read More …