CUSTOMER RETENTION AND EARNING LOYALTY

It is said in business that customer acquisition is an investment but profitability is built on customer retention. In other words, it typically costs you more to sell to a new customer than it does to a current one. As Read More …

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Six stages of a value chain for a manufacturing firm

Research and development – generating and experimenting with ideas related to new products, services or processes. Design of products and processes detailed planning, engineering and testing of products and processes some representations of the value chain collectively refer to the Read More …

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