Similarities between products and Service Operations

Firstly both have processes that must be designed and managed effectively.

Secondly, some type of technology be it manual or computerized must be used in each process.

Thirdly, both of them are usually concerned about quality, productivity and the timely response to customers.

Fourthly they must make choices about capacity, location, and layout of their facilities.

Fifthly, both deal with suppliers of outside services and materials, as well as scheduling problems.

Sixthly, matching staffing levels and capacities with forecasted demand is a universal problem.

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