MONDAY: 21 August 2023. Afternoon Paper. Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.


1. Outline THREE types of interpersonal skills that a manager requiresin order to run an organisation effectively. (3 marks)

2. Identify THREE benefits of embracing change in an organisation. (3 marks)

3. Management functions are fundamental towards the success of any organisation.

Describe THREE functions of management in an organisation. (6 marks)

4. Discuss FOUR circumstances under which a contract of employment could be terminated. (8 marks)

(Total: 20 marks)



1. Smmarise FOUR features of an effective control system. (8 marks)

2. Distinguish between “specific plans” and “directional plans” as used in the planning function. (4 marks)

3. Delegation is often misunderstood by managers and their subordinates.

Analyse FOUR guidelines to effective delegation. (8 marks)

(Total: 20 marks)



1. Highlight FIVE limitations of using committees to make decisions in organisations. (5 marks)

2. Identify FIVE functions of top management in an organisation. (5 marks)

3. A number of external factors affect operations of a business.

Describe FIVE ways in which economic environment might affect business operations. (10 marks)

(Total: 20 marks)



1.  Summarise FOUR characteristics of a bureaucratic organisation as outlined by Max Weber. (8 marks)

2. Explain THREE benefits of an effective reward management system in an organisation. (6 marks)

3. Describe THREE factors that could hinder effective planning in an organisation. (6 marks)

(Total: 20 marks)


1. List FIVE methods that could be used in an organisation in order to achieve effective coordination. (5 marks)

2. Identify FIVE non-monetary incentives that a manager could use to motivate employees. (5 marks)

3. Discuss FIVE measures an organisation could take to make the best use of its resources. (10 marks)

(Total: 20 marks)



1. Enumerate SIX skills required by middle level managers in an organisation. (6 marks)

2. Explain THREE types of external environmental factors which might affect an organisation. (6 marks)

3. Discuss FOUR ways in which Elton Mayo’s human relations approach to management could be applied in organisations today. (8 marks)

(Total: 20 marks)



1.  Highlight FOUR limitations of auditing as an internal control system in an organisation. (4 marks)

2. Business environment can be unpredictable and therefore proper SWOT analysis is necessary for businesses to understand their environments better.
With reference to the above statement, summarise FOUR types of threats that a business organisation may face. (8 marks)

3. Explain FOUR advantages of divisional structures to an organisation. (8 marks)

(Total: 20 marks)

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