MONDAY: 24 April 2023. Afternoon Paper. Time Allowed: 3 hours. Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.
QUESTION ONE
1. Outline SIX challenges that may be associated with centralisation of authority in an organization (6 marks)
2. Outline SIX weaknesses of Maslow’s Hierarchy of Needs theory (6 marks)
3. Analyse FOUR contributions of Elton Mayo to the field of management (8 marks)
(Total: 20 marks)
QUESTION TWO
1. (i) Explain the term “environmental scanning”. (2 marks)
(ii) Examine FIVE trends that the management might pay special attention to when carrying out environmental scanning. (10 marks)
2. Discuss FOUR types of functional plans that might be found in an organization (8 marks)
(Total: 20 marks)
QUESTION THREE
1. State THREE benefits of external methods of recruitment to an organisation (3 marks)
2. Outline FIVE challenges facing managers in the 21st Century (5 marks)
3. Highlight SEVEN criticisms raised against the use of Herzberg’s Two Factor Theory in motivation of employees in an organisation (7 marks)
4. Describe FIVE ways in which management might satisfy esteem needs of employees (5 marks)
(Total: 20 marks)
QUESTION FOUR
1. Outline SIX factors that might make employees disciplinary systems effective (6 marks)
2. Describe FIVE ways in which a leader might make decisions (10 marks)
3. Summarise FOUR possible negative effects of organisational change on employees (4 marks)
(Total: 20 marks)
QUESTION FIVE
1. Highlight SEVEN characteristics of autocratic style of leadership (7 marks)
2. Planning is the most important task for any manager as it sets out what is to be done to reduce conflict and confusion.
In relation to the above statement, describe SEVEN principles of planning. (7 marks)
3. Examine THREE sources of power available to a leader in an (6 marks)
(Total: 20 marks)
QUESTION SIX
1. (i) Explain the term “change management”. (2 marks)
(ii) Discuss Kurt Lewin’s Change Management Model. (9 marks)
2. Explain FIVE benefits of an effective reward management system in an (5 marks)
3. Highlight FOUR barriers to effective (4 marks)
(Total: 20 marks)
QUESTION SEVEN
1. With reference to top management:
- Identify THREE categories of skills that are essential for them to manage effectively (3 marks)
- State SIX functions of these managers in an organization (6 marks)
2. Explain SIX hygiene factors as explained by Herzberg in the Two Factor theory (6 marks)
3. Highlight FIVE ways in which control in an organisation can become dysfunctional (5 marks)
(Total: 20 marks)
