SECTION A (32 marks)
Answer ALL the questions in this section.
1.Many organizations encourage their employees to perform the tasks for which they are best suited. Outline three benefits of this practice to the organizations. (3 marks)
2. List four sources of capital for partnerships.
3. State three ways through which an organization may purchase stationery.
4. Outline three reasons for the increased use of electronic mail to communicate within organizations.
5. State four types of public relations activities that an organization may undertake. (4 marks)
6. Outline two factors that may hinder effective workflow in an open-plan office layout. (2 marks)
7. State two compulsory deductions that are made from employees’ salaries in an organization. (2 marks)
8. Outline four reasons why an office manager may prefer to use face-to-face communication when passing information to employees. (4 marks)
9. List four types of files that may be used in an office. (4 marks)
10. Outline three disadvantages of partnerships as a form of business organization. (3 marks)
SECTION B (68 marks)
Answer any FOUR questions from this section.
11. (a) Outline six measures that a manager should take to improve human relations among employees in an organization. (9 marks)
(b) Explain four ways in which the use of mobile phones has enhanced office operations. (8 marks)
12. (a) Explain six factors that should be considered when locating departments within an organization. (9 marks)
(b) Outline four uses of an organization chart. (8 marks)
3. (a) Explain six reasons why effective communication is necessary in an organization. (9 marks)
(b) Outline four ways in which an office manager may ensure proper control of stationery in the office. (8 marks)
14. (a) Wamba Company Limited has been losing money through payment of wages to non-existent employees. Outline six measures that the management may take to eliminate this fraud. (9 marks)
(b) Explain four limitations of using private offices in an organization. (8 marks)
15. (a) Explain six characteristics of a good filing system. (9 marks)
(b) Outline four measures that a manager may put in place to safeguard the assets of the organization he or she works for.
