SECTION A (32 marks)
Answer ALL the questions in this section.
1. Outline three factors that an organization should consider when purchasing chairs to be used in the office. (3 marks)
2. State four advantages of using audio-visual communication in a firm. (4 marks)
3. State four types of information that may be contained in a stationery requisition form. (4 marks)
4. Outline three activities that an organization may undertake to achieve its public relations objectives. (3 marks)
5. Name three types of filing equipment that may be used in an office. (3 marks)
6. Outline three reasons why some organizations do not use carbon copying when reproducing documents. (3 marks)
7. Indicate the type of return expected from each of the following forms of investment: (3 marks)
(i) Operating a business of your own;
(ii) Buying shares of a listed company;
(iii) Depositing money in a fixed deposit account.
8. State three functions of organization charts in an office. (3 marks)
9. Outline three reasons that may make an organization use an electronic filing system. (3 marks)
10. State three benefits of using the time rate method when computing wages for employees. (3 marks)
SECTION B (68 marks)
Answer any FOUR questions from this section.
(a) Explain six reasons why organizations use written communication when giving instructions to their employees. (9 marks)
(b) Outline four measures that an organization may take to reduce the cost of stationery. (8 marks)
(a) Outline six reasons why a business person may prefer the partnership form of business ownership over sole proprietorship. (9 marks)
(b) Explain four ways in which poor human relations among employees may negatively affect an organization. (8 marks)
(a) Explain six reasons why some organizations use e-mail as a means of communication. (9 marks)
(b) Explain four factors that an organization may consider when choosing an office layout. (8 marks)
14. (a) Outline six factors that an organization may take into account when determining wages and salaries of employees. (9 marks)
(b) Explain four benefits that an organization may get from using a departmental filing system. (8 marks)
15. (a) Explain six principles of good organization that a business firm can use to achieve its objectives. (9 marks)
(b) Outline four circumstances under which a manager may find it appropriate to use verbal communication when passing a message to employees. (8 marks)
