SECTION A (32 marks)
Answer ALL questions in this section in the spaces provided.
Outline four circumstances under which a partnership form of business organization may be dissolved. (4 marks)
2. Outline two ways in which a landscapped office may motivate employees in an organization. (2 marks)
3. Give four reasons that make it necessary to file office documents. (4 marks)
4. List three means of non-verbal communication that may be used in an office. ‘(3 marks)
5. List two compulsory deductions that can be made from an employee’s salary. (2 marks)
6. State three benefits that may be realized by an organization that uses printed office forms. (3 marks)
7. Outline three types of activities that an organization may undertake in order to achieve its public relations objectives. (3 marks)
Highlight four ways in which an organization may safeguard its office property. ’ (4 marks )
9. Give three reasons that make some organizations prefer to use the numerical system of filing office records (3 marks)
10. Outline four advantages of the mobile phone as a means of office communication. (4 marks)
SECTION B (68 marks)
Answer any FOUR questions from this section.
11. (a) Give six reasons why most managers prefer written communication when giving instructions to workers. (9 marks)
(b) Outline four measures that an organization may take to ensure proper control of office stationery. (8 marks)
12. (a) Explain six characteristics that a good office filing system should possess. (9 marks)
(b) Explain four benefits that an organization may get from the use of a functional organization structure. (8 marks)
13. (a) Outline six advantages of the electronic mail (email) over other forms of office communication. (9 marks)
(b) Outline four measures that an office supervisor may take to improve human relations among employees m an organization. (8 marks)
14. (a) Highlight four ways in which an employee may improve on listening skills to ensure effective communication in the office. (8 marks)
(b) Highlight six ways in which the payment of dummy wages can be reduced. (9 marks)
15. (a) Highlight six factors that should be considered when designing the layout of an office. (9 marks)
(b) Highlight four factors that may influence the span of control in an organization.