WEDNESDAY: 6 December 2023. Morning Paper. Time Allowed: 3 hours.

This paper has seven (7) questions. Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.


1. Highlight FOUR benefits that may accrue to organisations that invest in their employees. (4 marks)

2. Explain THREE characteristics of conciliation as a method of dispute resolution. (6 marks)

3. Analyse FIVE challenges facing human resource planning in organisations. (10 marks)

(Total: 20 marks)



1. Differentiate between “intrinsic rewards” and “extrinsic rewards”. (4 marks)

2. Highlight FOUR benefits of conducting job evaluation in an organisation. (8 marks)

3. Peter Senge is one of the contributors on learning organisations. Explain FOUR disciplines of a learning organisation as advocated for by Peter Senge. (8 marks)

(Total: 20 marks)



1. List FOUR contributions of Goal Setting theory in the management of human resource in an organisation. (4 marks)

2. Explain FOUR reasons why a training need analysis must be done before training programs are developed. (8 marks)

3. Analyse FOUR conditions that an employer must comply with before terminating an employee’s contract of service on account of redundancy. (8 marks)

(Total: 20 marks)



1. Identify FIVE characteristics of performance management in an organisation. (5 marks)

2. Enumerate FIVE advantages of using selection tests as a method of employee selection. (5 marks)

3. Evaluate FIVE methods of ‘on the job training’ in an organisation. (10 marks)

(Total: 20 marks)



1. Identify SIX objectives of career management in a workplace. (6 marks)

2. Describe THREE health and safety measures required to protect staff in an organisation. (6 marks)

3. Reinforcement theory provides for four interventions that can be used to modify employee behaviour in an organisation.

Explain FOUR such interventions. (8 marks)

(Total: 20 marks)


1. Human Resource Managers should ensure that jobs within the organisation are well designed. Highlight FIVE principles of effective job design. (5 marks)

2. In every organisation, an employer is expected to promote equal opportunity in employment and strive to eliminate discrimination on any employment policy or practice.

List SEVEN grounds in which an employee or prospective employee may be discriminated against by an organisation. (7 marks)

3. Explain FOUR limitations of performance related pay. (8 marks)

(Total: 20 marks)



1. Identify FOUR ways to ensure successful staff empowerment in an organisation. (4 marks)

2. Discuss THREE ways of managing diversity in an organisation. (6 marks)

3. A person specification defines the attributes of the ideal candidate. Explain any FIVE items that should be included in a job specification as explained in five- fold grading system by John Munro Fraser. (10 marks)

(Total: 20 marks)

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