MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2018/2019 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS & ECONOMICS
DIPLOMA IN HUMAN RESOURCE
MANAGEMENT
COURSE CODE: HRD 015
COURSE TITLE: MANAGING CONFLICTS IN
ORGANIZATIONS
DATE: 20TH AUGUST 2019 TIME: 1430-1730 HRS
INSTRUCTIONS TO CANDIDATES
Question ONE is compulsory
Answer any other THREE questions
QUESTION ONE (25MKS)
a). Explain the benefits of good industrial relations in organizations. (5mks)
b). Explain some of the issues for negotiation presented by the shop steward.
(5mks)
c). Describe some of the challenges the management may face as it tries to
maintain industrial peace in organizations. (5mks)
d). Establish and explain the causes of conflict in the work place. (5mks)
QUESTION TWO (15MKS)
a). Establish how management style may result in conflicts. (5mks)
b).Explain grounds under which unfair discrimination may be practical in the
work place hence cause conflicts. (10mks)
QUESTION THREE (15MKS)
Discuss the factors that may avoid conflicts and create good working relations
between employers and employees in organizations. (15mks)
QUESTION FOUR
a). Explain the following terms in relation to conflict management: (10mks)
i). Collective bargaining
ii). Negotiation
iii). Tripartite
iv). An award
v). An act
b). Discuss the problem facing the Trade Unions movement in Kenya. (5mks)
QUESTION FIVE
a). Suggest practices the employer and employees should put in place to
maintain industrial peace thus eradicating conflict occurrence. (10mks)
b).Identify the results of good industrial relations. (5mks)
