THE KENYA NATIONAL EXAMINATIONS COUNCIL
CRAFT CERTIFICATE IN BUSINESS MANAGEMENT
CRAFT CERTIFICATE IN PROJECT MANAGEMENT
MODULE I
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
STAGE II
FUNDAMENTALS OF MANAGEMENT AND ENVIRONMENT
SECTION A (32 marks)
Answer ALL the questions in this section.
(3 List three activities that are carried out during production control in an organization.
List two time based plans that may be used by an organization. (2 marks)
Outline three limitations of using modem technology in the operations of a business organization.
State three ways in which a business may demonstrate its corporate social responsibility to its suppliers. (3 marks)
State three schools of management thought that may be used to guide management practice in an organization.
Outline three advantages of the line organization structure.
State four factors that an organization should consider when choosing a system of storing documents in an office. (4 marks)
State three categories of executives who belong to the top level of management in an organization. (3 marks)
List four documents that may be found in the personal file of a new employee in an organization. (4 marks)
Outline four sources on which organizations may base their business ethical standards.
SECTION B (68 marks)
Answer any FOUR questions from this section.
(a) Explain Jour benefits of setting clearly understood objectives during the planning process’ in an organization. (8 marks)
(b) Outline six circumstances under which an organization may lay-off some of its employees. (9 marks)
(a) Explain six types of budgets that may be used in an organization. (9 marks)
(b) Describe four steps that are followed by a manager in the process of organizing activities in an organization.
3. (a) Explain six duties of the lowest level of management in an organization. (9 marks)
(b) Give four reasons why some organizations may not be willing to take part in corporate social responsibility. (8 marks)
(a) Give six reasons that have led to the increased use of computerized record keeping in organizations. (9 marks)
(b) Outline four benefits that an organization may get from motivating its employees. (8 marks)
(a) Outline six duties that a messenger may be required to carry out in an office. (9 marks)
(b) Highlight four differences between office management and office administration. (8 marks)
