THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE III
1. Explain five contributions that the Hawthorne Studies made towards understanding human behaviour. (10 marks)
b)’ Outline five work related factors that may cause stress to an employee. (10 marks)
2 (a) Explain five reasons why conflicts may arise between staff and line manager organization.
(b) Outline five circumstances under which a formal group may initiate resistance to change in an organization. (10 marks)
3. (a) Explain five ways in which a manager may ensure co-operation between different work groups in an organization. (10 marks)
(b) Outline five indicators of organizational effectiveness. (10 marks)
4. Explain five negative effects of organizational politics on employees. (10 marks)
(b) Outline five ways in which a manager may influence the behaviour of employees to achieve organizational goals. (10 marks)
(a) Outline five factors that may account for the behaviour manifested by an employee at the workplace. (10 marks)
Explain five factors that may contribute to work group cohesiveness. (10 marks)
6. (a) Outline five advantages of successful conflict resolution in an organization. (10 marks)
(b) Explain five strategies that an organization may adopt to cope with a fast changing technological environment. (10 marks)
7. (af Describe the sources of five types of power in an organization. (10 marks)
(b) The management of Netix Limited has been striving to create an ethical culture within the organization. Explain five reasons that may account for this move.
