THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE III
ORGANIZATION THEORY AND BEHAVIOUR
3 hours
1. (a) Explain six ways in which an organization may benefit from successful conflict resolution among its employees. (12 marks)
(b) Explain four disciplines that have contributed to the understanding of human behaviour in organizations. (8 marks)
2. (a) A newly incorporated enterprise intends to establish its organization structure. Explain five principles that the management should observe when undertaking this task. (10 marks)
(b) Outline five objectives of organizational development programmes in a firm. (10 marks)
3. (a) Employees working in the same organization may exhibit, as individuals, different behaviours. Explain five factors that may account for this difference. (10 marks)
(b) Outline five ways in which an effective organization design facilitates the attainment of organizational goals. (10 marks)
4. (a) Outline six circumstances that may lead to the breaking up of a group. (12 marks)
(b) Explain the standards against which organizational effectiveness may be measured. (8 marks)
5. (a) Explain six personal factors that may cause an employee to experience stress in a work situation. (12 marks)
(b) Outline four ways in which a manager may ensure effective inter-group co-operation in an organization. (8 marks)
6. (a) The changing technological environment is causing concern to the management of ABC
Company Ltd. Outline five measures that should be taken to cope with the changes. (10 marks)
(b) Explain five reasons that may make individual employees to resist change in an organization. (10 marks)
7. (a) Explain six reasons why an organization may find it appropriate to use a committee as a medium of introducing change in work systems. (12 marks)
(b) Outline four negative effects of stress on an organization
