Organization Theory _ Behaviour 2017 July Knec Past Paper

THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN BUSINESS MANAGEMENT
MODULE III
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
STAGE III
ORGANIZATION THEORY AND BEHAVIOUR

I (a) Outline five criticisms levelled against the use of the systems approach in understanding organization behaviour. (10 marks)
(b) Give five reasons that justify the need for managers to understand the perceptual process. (10 marks)
2. (a) Highlight four differences between a task force and a committee as types of groups in an organization. (8 marks)
(b) Outline six ways in which an employee may show signs of stress. (12 marks)
3. (a) Management may find it necessary to stimulate some level of conflict among employees in an organization. Explain four techniques that may be used to achieve this objective.
(8 marks)
(b) Outline six ways in which organizational politics may hinder the achievement of goals in a business firm. (12 marks)
(a) Outline five circumstances under which employees may resist change in an organization. (10 marks)
(b) Explain five internal factors that may contribute to high levels of effectiveness in an organization. (10 marks)
5. (a) Highlight five benefits that a firm may derive from having a distinct organization culture. (10 marks)
6. (a)
Outline five ways in which the knowledge of organization behaviour may enhance the performance of a manager. (10 marks)
A newly hired manager at TAN Limited wishes to be recognized as a powerful leader.
Outline five measures that the manager may take in order to achieve this wish. (10 marks)
(b) The effective adoption of change may sometimes face barriers associated with the organization itself. Explain five such barriers.. (10 marks)
7. (a) Outline five benefits of using arguments when resolving conflicts among employees in an organization. (10 marks)
(b) Explain five factors that may account for high levels of group cohesiveness in an organization. (10 marks)

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