THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE III
ORGANIZATION THEORY AND BEHAVIOUR
1. (a) Explain five shortcomings of the Human Relations approach to organizational behaviour. (10 marks)
(b) Outline five ways in which management may contribute to ineffeciency of work groups. (10 marks)
2. (a) Explain five external factors that may influence an employees’ perception. (10 marks)
(b) Explain five positive effects of inter-group conflict in an organization. (10 marks)
3. (a) Despite the benefits associated with change, some organizations are reluctance to embrace it. Explain five reasons that may account for this reluctance. (10 marks)
(b) Outline five components of an’organizational culture. (10 marks)
4. (a) Explain five measures that an individual employee may take to reduce work related stress. (10 marks)
(b) Describe the stages that are involved in group development. (10 marks)
5. (a) Explain five internal forces that may make it necessary for an organization tc i introduce change. (10 marks)
(b) Outline five challenges that an organization may face from operating with a stressed workforce. (10 marks)
6. (a) Explain five types of power that a manager in an organization may possess. (10 marks)
(b) Explain five ways in which management may reinforce organizational culture. (10 marks)
7. (a) Explain five power tactics that a manager may use to protect personal interests in an organization. (10 marks)
(b): Outline five ways in which an individual employee may contribute to organizational ineffectiveness.
