W1-2-60-1-6
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
UNIVERSITY EXAMINATIONS 2014/2015
STAGE IV YEAR II SEMESTER II EXAMINATION FOR THE DIPLOMA IN INFORMATION TECHNOLOGY
DIT 0407: ADVANCED SUPPORT AND UPGRADING
DATE: AUGUST 2014 TIME: 1.5 HOURS
INSTRUCTIONS: Answer question one (compulsory) and any other two questions
QUESTION ONE (30 MARKS)
a. Define the following terms as used in computer assembly
Antistatic wrist strup. (2 marks)
Antistatic mat (2 marks)
Voice Adapter cords. (2 marks)
b. Explain the functions of the following components of a computer system
Motherboards. (1 mark)
power supply (1 mark)
Chipset (1 mark)
Computer care. (1 mark)
c. Discuss the precautions taken before updating your BIOS. (5 marks)
d. You are an employee of KRA and the permanent hard disk fails and the management doesn’t have a valid back up. Discuss four data recovery tools that you will advise the management to use. (4 marks)
e. Discuss the general safety guidelines to follow while using computer labs.
(10 marks)
QUESTION TWO
a. The BIOS is critical to your PCs proper functioning and the decision to flash it must be well thought of. Discuss ten common mistakes that you should avoid when flashing your BIOS. (10 marks)
b. Disk management has proved to be a complex problem for most technicians. Discuss disk management tools that help detect and correct disk errors.
(5 marks)
QUESTION THREE
a. Discuss the general troubleshooting process for any computer system.
(10 marks)
b. Discuss the different types of adapter cards that are used to expand and customize the capability of the computer. (5 marks)
QUESTION FOUR
a. Discuss a step by step process to install and configure a TV tuner card.
(15 marks)
QUESTION FIVE
a. Discuss five best free data recovery tools that are in use today. (10 marks)
b. Discuss the process of software installation for any computer system.
(5 marks)
