CUSTOMER CARE MOUNT KENYA UNIVERSITY (MKU) NOTES PDF

  1. INTRODUCTION TO CUSTOMER CARE NOTES – Click to view
  2. IDENTIFYING CUSTOMERS NEED NOTES – Click to view
  3. HANDLING DIFFICULT SITUATIONS NOTES – Click to view
  4. COMMUNICATION SKILLS NOTES – Click to view
  5. TRANSACTIONAL ANALYSIS NOTES – Click to view
  6. PROBLEM SOLVING AND HANDLING CUSTOMER COMPLAINTS NOTES – Click to view
  7. SEQUENCE FOR HANDLING DIFFICULT SITUATIONS  NOTES – Click to view
  8. CUSTOMER RETENTION AND EARNING LOYALTY NOTES – Click to view
  9. BEHAVIOR VERSATILITY NOTES – Click to view
  10. HANDLING OPPORTUNITIES NOTES – Click to view
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