MAASAI MARA UNIVERSITY
CULTURE AND MANAGEMENT
SPECIAL EXAM
ANSWER QUESTION 1 AND ANY OTHER TWO
QUESTION 1
i) Define culture ( 2 marks)
ii) Distinguish between substantive and emotional conflict ( 4 marks)
iii) Explain how perceptions influence individual worker’s behavour in the work place ( 6 marks)
iv) Explain five different types of teams ( 5 marks)
v) Discuss the ingredients for an effective team ( 8 marks)
vi) Explain the roles played by organizational culture ( 5 marks)
QUESTION 2
i) As a manager, explain how you can use teams to promote the achievement of the firm’s objectives ( 9 marks)
ii) Distinguish between organizational culture and organizational climate ( 6 marks)
iii) Highlight the main features of organizational culture are as follows ( 5marks)
QUESTION 3
i) How can mangers create and lead high performance teams? ( 7 marks)
ii) Discuss the characteristics of organizational culture ( 8 marks)
iii) Briefly explain five ways to deal with conflict at the work place ( 5 marks)
QUESTION 4
i) By use of the management process, highlight the requisite management skill that a manager requires to be effective ( 12 marks)
ii) How does organizational culture promote or inhibit the attainment of organizational goals?
( 8 marks)
QUESTION 5
i) Discuss the elements of organizational culture ( 10 marks)
ii) How can managers leverage on the organizational culture to promote change? ( 6 marks)
