COMMUNICATION SKILLS DECEMBER  2021 PAST PAPER

WEDNESDAY: 15 December 2021.                                                                                                           Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks.

QUESTION ONE

1.           Outline ten rules for effective writing of business letters.                                                                                               (10 marks)

2.          Analyse five types of meetings that could be held by an organisation.                                                                           (10 marks)

(Total: 20 marks)

 

QUESTION TWO

1.          Outline five roles of a secretary during a meeting.                                                                                                            (5 marks)

2.         Explain five advantages of using wireless networks.                                                                                                      (10 marks)

3.           There are many achievements that have been made in the East Africa telecommunication sector over the last decade. Among them is the modern marvels of technology in teleconferencing.

With reference to the above statement, list five advantages of teleconferencing.                                                                (5 marks)

(Total: 20 marks)

 

QUESTION THREE

1.          Identify six internal communication challenges in an organisation.                                                                                   (6 marks)

2.          Summarise six types of non-verbal communication.                                                                                                         (6 marks)

3.           Analyse four principles of ethical communication.                                                                                                            (8 marks)

(Total: 20 marks)

 

QUESTION FOUR

1.            Quite often, senior management officers in an organisation are called upon to deliver oral presentations in various forums within and out of the organisation.

In relation to the above statement, propose five steps followed in the preparation stage of a presentation.
(10 marks)

2.          Explain five benefits of external communication to a business organisation.                                                                  (10 marks)

(Total: 20 marks)

 

QUESTION FIVE

1.          Describe the three stages of interpersonal communication.                                                                                                (6 marks)

2.         Explain five sections of a formal report.                                                                                                                          (10 marks)

3.          Outline four factors that might be considered while presenting a business proposal.                                                        (4 marks)

(Total: 20 marks)

 

QUESTION SIX

1.           Highlight six guidelines which are likely to be followed when designing a notice of a meeting.                                       (6 marks)

2.           Outline four features of each of the following types of interviews:

Screening interviews.                                                                                                                                        (4 marks)

Selection interviews.                                                                                                                                         (4 marks)

3.           Discuss six benefits of social media to an organisation.                                                                                                    (6 marks)

(Total: 20 marks)

 

QUESTION SEVEN

1.          Summarise five limitations of face to face communication in an organisation.                                                                (10 marks)

2.           Good listeners actively try to overcome barriers to successful listening.

In relation to the above statement, examine five differences between effective listeners and ineffective listeners  (10 marks)

(Total: 20 marks)

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