MAASAI MARA UNIVERSITY
REGULAR UNIVERSITY EXAMINATIONS
2016/2017 ACADEMIC YEAR
FIRST YEAR SECOND SEMESTER
SCHOOL OF BUSINESS AND ECONOMICS
CERTIFICATE IN HUMAN RESOURCE MANAGEMENT
COURSE CODE: CHR 112
COURSE TITLE: INTRODUCTION TO RELATIONS
AND LABOUR
DATE: 28TH APRIL 2017 TIME: 2.30PM-4.30PM
INSTRUCTIONS TO CANDIDATES
• Answer question ONE (compulsory) and any other THREE
• Question one carries 25 marks
• All other questions carry 15 marks
This paper consists of 3 printed pages. Please turn over
QUESTION ONE
a) Explain what you understand by:
i. Industrial relations (2marks)
ii. Provisions of the Employment Act 2007 on discrimination (2marks)
b) Briefly explain the various types of employment contracts. (6marks)
c) Outline the goals of the Kenya Industrial Relations Charter. (5marks)
d) How can organizations have good industrial relations without a trade union? (5marks)
e) When terminating an employee’s contract of service through redundancy, what considerations should be made? (5marks)
QUESTION TWO
a) Discuss how an organization can reduce discrimination on the following areas:-
i. Recruitment (2marks)
ii. Training and development (2marks)
iii. Promotion (2marks)
iv. Discipline Procedure (2marks)
b) Discuss the emerging issues in human resource management in relation to industrial relations (7marks)
QUESTION THREE
a) Explain the importance of healthy industrial relations to the progress and success of organizations (10marks)
b) Explain the role of the industrial court in Kenya. (5marks)
QUESTION FOUR
a) Justify the need to have a trade union in an organization. (8marks)
b) What are the social and economic implications of the current doctors’ strike?
(7marks)
QUESTION FIVE
a) Describe techniques for reducing accidents at the workplace. (5marks)
b) Describe the features of a good grievance procedure. (5marks)
c) Highlight the provision of the employment Act on protection of wages.
(5marks)
