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EMPLOYEE RESOURCING: AN INTRODUCTION HUMAN RESOURCES PLANNING (HRP) METHODS OF INTERNAL AND EXTERNAL RECRUITMENT. LEGISLATION GOVERNING EMPLOYMENT IN KENYA

2.0 Lesson Introduction In this lesson, we turn our focus to the process of determining the duties and skill requirements of a job, and the kind of people who should be hired for it – what is referred to as Read More …

1.0 Introduction At one time in history, “Liking people” appeared to be sufficient for choosing to work in the field of known as “Human Resources (or Personnel) Management. Preferring to work with humans rather than objects is still important; but Read More …

The fact is if you are running a business, you’ll have customers who complain. Here are some ways you can pacify angry customers and turn the situation in your favor. Surely you have heard the old expression, “You can’t please Read More …

Customer care automation Our customer care automation solution allows you to improve customer service, reduce churn and cut operational costs. It maximizes the efficiency of customer care processes. How can customer care automation help? As product and service lines grow Read More …

Speaking and Listening Skills, Verbal and Nonverbal Communication Communication Skills – Both nonverbal and verbal communication skills are a vital part of everyday life. Consequently, developing good listening and effective speaking skills should be an integral part of everyone’s personal Read More …