BIT4401  KNOWLEDGE MANAGEMENT. KCA Past Paper

UNIVERSITY EXAMINATIONS: 2016/2017
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT4401 KNOWLEDGE MANAGEMENT
SPECIAL /SUPPLEMENTARY EXAMINATION
DATE: JULY, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.

QUESTION ONE [30 MARKS]
a. Discuss the impacts of organizational structure on knowledge management. [6 Marks]
b. Explain why knowledge is considered a source of sustainable competitive advantage?
[6 Marks]
c. Explain any four strategies of knowledge transfer. [4 Marks]
d. Highlight three merits and demerits of interviewing as a tool of for capturing tacit
knowledge. [6 Marks]
e. Discuss the activities involved in knowledge engineering. [8 Marks]

QUESTION TWO [20 MARKS]
a. Discuss how ICT can be applied in knowledge management and explain the various factors to
be considered for successful implementation of ICT. [6 Marks]
b. Knowledge architectures exist within four primary contexts that influence the impact KM will
have on the organization’s performance. Explain. [4 Marks]
c. Discuss the opportunities accorded by knowledge portals in an organization and show how
they can be implemented in organizations. [6 Marks]
d. How important are organizational factors or practices in institutionalization of knowledge
management? [4 Marks]
QUESTION THREE [20 MARKS]
a. Explain the importance of knowledge management assessment in the organization.
[6 Marks]
b. What role does organizational culture have in implementing a knowledge management
program in the organization? Highlight some of the cultural issues that impede or promote
knowledge sharing. [8 Marks]
c. What are the key drivers of knowledge management? [6 Marks]
QUESTION FOUR [20 MARKS]
a. What is knowledge management? [2 Marks]
b. Knowledge management and sharing cannot happen unless you get the environment right.
Discuss the factors that influence the KM implementation in an organization.
[8 Marks]
c. Explain five enablers of knowledge management in an organization.
[10 Marks]
QUESTION FIVE [20 MARKS]
a. Discuss the components of knowledge base system. [10 Marks]
b. What, in your opinion, are the implications of globalization on knowledge management?
[10 Marks]

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