UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT4401 BUSS 201KNOWLEDGE MANAGEMENT DISTANCE
LEARNING
DATE: APRIL, 2015 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE (30 MARKS)
Your boss has recently learnt that you are pursuing a degree programme and that one of
the subjects being taught is Knowledge Management. He has booked an appointment
with you so that you can enlighten him on the subject of knowledge management. He has
the following questions in mind and he wants you to help him understand. Since you are
a student of knowledge management, you have no issue sharing your tacit knowledge
about the subject. Answer the following questions accordingly.
a) What is knowledge management? (2 marks)
b) Explanation on any FOUR drivers of knowledge management in the 21st century.
(8 Marks)
c) Explanation on any FOUR benefits that would accrue to the organization should they
consider adopting knowledge management. (8 Marks)
d) Explanation on community of practice and its contribution to organizations.
(5 Marks)
e) Explanation on any TWO technology enablers that would enhance virtual community
of practice in organizations. (4 Marks)
f) Explanation on who is a knowledge worker? (3 Marks)
QUESTION TWO (20 MARKS)
a) Discuss knowledge management strategies in organizations. (6 Marks)
b) Describe FIVE information technology systems and tools that enable enterprise-wide
knowledge management. (10 Marks)
c) Explain the impact of physical environment in knowledge sharing. (4 Marks)
QUESTION THREE (20 MARKS)
a) Discuss the contribution of organizational culture to knowledge sharing in organizations. (10 Marks)
b) Discuss the impact of social media to knowledge management in organizations.
(10 Marks)
QUESTION FOUR (20 MARKS)
a) With the aid of appropriate diagram, describe the knowledge creation process as espoused by Nonaka and Takeuchi (1995). (12 Marks)
b) Describe any THREE knowledge management practices or methods that do not require the use of technology to be implemented in organizations. (6 Marks)
QUESTION FIVE (20 MARKS)
a) Explain the following concepts as used in knowledge management. (4 Marks)
i) Intellectual capital
ii) The learning organization
b) Explain TWO reasons why it is important to evaluate the progress of Knowledge
Management implementation in organizations. (4 Marks)
c) Explain any THREE characteristics of knowledge-driven organizations. (6 Marks)
d) Describe any THREE artificial intelligence-based technologies that may be used in
knowledge management. (6 Marks)
