UNIVERSITY EXAMINATIONS: 2016/2017
ORDINARY EXAMINATION FOR THE DEGREES OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT2203 STRATEGIC MANAGEMENT INFORMATION SYSTEMS
DATE: AUGUST, 2017 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE: 30 MARKS (COMPULSORY)
a) Define a business model. [2Marks]
b) Briefly explain how the following information systems are used in organizations and
what level they serve within the organization
i. Decision Support Systems [3Marks]
ii. Executive support systems [3Marks]
iii. Knowledge work support system [3Marks]
iv. Management information system [3Marks]
c) Explain the significance of strategic planning for organizations and identify five
approaches to planning. [7Marks]
d) Discuss three mechanisms for acquiring an Information System, giving an advantage and
disadvantage of each mechanism. [9Marks]
QUESTION TWO: 20 MARKS
a) A system can be said to be open or closed system, explain [4Marks]
b) Describe the key features of strategic management [4Marks]
c) Mwanzi enterprises has been in business for the last ten years and a lot of changes have
taken place in the business environment. Discuss four strategies that this enterprise can
employ to remain relevant in the business environment. [8Marks]
d) Describe six factors an organization should consider when selecting an information
QUESTION THREE: 20 MARKS
a) Differentiate between strategic control and operational control. [4Marks]
b) How does organizational culture influence the performance of an organization? [6Marks]
c) Discuss Earl’s multiple methodology for integrating business strategy with information
system strategy. [10Marks]
QUESTION FOUR: 20 MARKS
a) Define a system and identify the elements that make up a system. [4Marks]
b) Explain the processes of strategic information system planning. [6Marks]
c) Discuss five change management solutions for end user resistance to the implementation
of new e-business strategies and applications.
d) Discuss five reasons why some organizations succeed while others fail.
QUESTION FIVE: 20 MARKS
a) A manager under competitive pressure is considering a new application of IS that will
displace 5 employees. The employees will not be able to find similar jobs elsewhere with
their current skills.
i. Advise the organization on whether to proceed or withdraw the plan
ii. Where the organization opts to proceed with the project, give two ethical measures the
organization can undertake to mitigate on the negative impact on the employees lives.
b) An IT project manager is expected to define time, cost and staff elements for a given
project before it commences. Outline the significance of these elements.