UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
BIT1204 PRINCIPLES OF MANAGEMENT/FUNDAMENTALS OF
DATE: DECEMBER, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
a) An organization can be defined in different ways but there are common features to all
organizations. Briefly discuss the features. 10Marks
b) Scientific management is a perspective on management which emphasizes on finding ways to
manage work and organizations more efficiently. It is made up of three different approaches.
Briefly discuss the approaches. 6Marks
c) Give a brief description of the following contemporary management theories.
i. Theory Z approach
ii. Total quality management
iii. Systems theory
d) Organizations evaluate the information they receive on four factors. Highlight the four
factors and explain the importance of each of them. 8Marks
a) Decision making is one of the most important planning related activities that managers
Describe the various kinds of decisions that managers make 6Marks
b) Describe a method that can be used to make unstructured and non-programmed decisions.
c) Outline the various potential obstacles to planning. 8Marks
a) People accept the influence of leaders because these leaders have power which comes from
various sources. Clearly discuss the sources. 12Marks
b) Briefly explain the concept of situational leadership. 2Marks
c) Describe the following styles of leadership
i. Democratic leadership style
ii. Autocratic leadership style
iii. Laisez faire leadership style.
a) Discuss Maslow’s hierarchy of needs and its applicability in organizations. 10Marks
b) Highlight ten things that can cause motivation when introduced to a job. 10Marks
a) Human Resource Functions refer to those tasks and duties performed in organizations to
provide for and coordinate human resources. Give any five functions of Human Resource
b) Environmental uncertainty increases or decreases as environments vary along five basic
dimensions, explain the dimensions. 5Marks
c) Discuss the main environmental factors that affect business organizations. 10Marks