UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT1204 FUNDAMENTALS OF ORGANIZATION MANAGEMENT
DISTANCE LEARNING
DATE: DECEMBER, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a) An organization can be defined in different ways but there are common features to all
organizations. Briefly discuss the features. 10Marks
b) Scientific management is a perspective on management which emphasizes on finding ways to
manage work and organizations more efficiently. It is made up of three different approaches.
Briefly discuss the approaches. 6Marks
c) Give a brief description of the following contemporary management theories.
i. Theory Z approach
ii. Total quality management
iii. Systems theory
6Marks
d) Organizations evaluate the information they receive on four factors. Highlight the four
factors and explain the importance of each of them. 8Marks
QUESTION TWO
a) Decision making is one of the most important planning related activities that managers
undertake.
i. Describe the various kinds of decisions that managers make 6Marks
ii. Describe a method that can be used to make unstructured and non-programmed decisions.
6Marks
b) Outline the various potential obstacles to planning. 8Marks
QUESTION THREE
a) People accept the influence of leaders because these leaders have power which comes from
various sources. Clearly discuss the sources. 12Marks
b) Briefly explain the concept of situational leadership. 2Marks
c) Describe the following styles of leadership
i. Democratic leadership style
ii. Autocratic leadership style
iii. Laisez faire leadership style. 6Marks
QUESTION FOUR
a) Discuss Maslow’s hierarchy of needs and its applicability in organizations. 10Marks
b) Highlight ten things that can cause motivation when introduced to a job. 10Marks
QUESTION FIVE
a) Human Resource Functions refer to those tasks and duties performed in organizations to
provide for and coordinate human resources. Give any five functions of Human Resource
Management. 5Marks
b) Environmental uncertainty increases or decreases as environments vary along five basic
dimensions, explain the dimensions. 5Marks
c) Discuss the main environmental factors that affect business organizations. 10Marks
