UNIVERSITY EXAMINATIONS: 2017/2018
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BACHELOR OF BUSINESS IN
INFORMATION TECHNOLOGY
BIT1204 BCU103 FUNDAMENTALS OF ORGANIZATIONAL
MANAGEMENT.
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: APRIL, 2018 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE (30 MARKS)
a) What is good management? (2Marks)
b) State the three levels of management. In what ways can managers at each of the three
levels of management contribute to organizational efficiency and effectiveness?
(10Marks)
c) Explain how managers can manage initiate and facilitate change. (6Marks)
d) Analyse some unethical acts in a business environment. (6Marks)
e) Explain the importance of planning for you as a student in KCA University.
(6Marks)
QUESTION TWO (20 MARKS)
a) What is social responsibility? Explain FOUR strategies for responding to social
responsibility problems. (10Marks)
b) Describe the features of good objectives. (8Marks)
c) Explain the meaning matrix/2 boss structure. (2Marks)
QUESTION THREE (20 MARKS)
a) Define the term departmentation and explain the bases of departmentation in KCA
University. (10Marks)
b) Explain how a manager can motivate the employees. (10Marks)
QUESTION FOUR (20 MARKS)
a) Describe the significance of effective communication in management. (8Marks)
b) Explain the five components of the specific environment. (10Marks)
c) Define the term span of control. (2Marks)
QUESTION FIVE (20 MARKS)
a) Differentiate the terms delayering and restructuring. (4Marks)
b) Analyse the importance of control in an organization. (10Marks)
c) State four reasons why we study management. (4Marks)
e) How has this unit benefited you in your studies? (2Marks)
