UNIVERSITY EXAMINATIONS: 2014/2015
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 4401 KNOWLEDGE MANAGEMENT
DATE: DECEMBER, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) Discuss the following approaches to knowledge management Assessment
i). Bench marking [2 Marks]
ii). Intangible Assets monitor Framework [2 Marks]
iii). Financial accounting board method [2 Marks]
b) Define data mining and explain its role in knowledge management. [5 Marks]
c) Explain the stages of knowledge acquisition. [5 Marks]
d) Explain any three tools for codifying knowledge. [3 Marks]
e) With the aid of examples, distinguish between priory knowledge and posterior
knowledge [5 Marks]
f) Discuss why knowledge is a source of competitive advantage. [6 Marks]
QUESTION TWO
a) Define knowledge portal and highlight their uses in knowledge management.
[4 Marks]
b) Discuss three critical components of knowledge management, sometimes refered to
as knowledge architecture. [6 Marks]
c) Highlight three merits and demerits of questionnaire as a tool for capturing tacit
knowledge. [4 Marks]
d) Discuss the term “knowledge worker” in the context of the 21st century and explain
any 5 roles played by knowledge workers in modern organizations. [6 Marks]
QUESTION THREE
a) Explain the importance of knowledge management assessment in the organization.
[5 Marks]
b) What role does organizational culture have in implementing a knowledge management program in the organization? Highlight some of the cultural issues that impede
or promote knowledge sharing. [5 Marks]
c) Knowledge management and sharing cannot happen unless you get the environment
right. Discuss the factors that influence the KM implementation in an organization.
[5 Marks]
d) Discuss advantages of socialization as a means of knowledge externalization.
[5 Marks]
QUESTION FOUR
a) Discuss five benefits of ICT application in knowledge management.
[5 Marks]
b) What, in your opinion, are the implications of globalization on knowledge management? [4 Marks]
c) Define groupware and explain five groupware technologies that can be used in
knowledge sharing and transfer. [6 Marks]
e) What is the role of social media in knowledge management. [5 Marks]
QUESTION FIVE
a) Discuss any five intelligent systems in knowledge management. [10
Marks]
b) Define and describe the activities of knowledge engineering [6 Marks]
c) Explain any four strategies of knowledge transfer. [4Marks]
