UNIVERSITY EXAMINATIONS: 2011/2012
THIRD YEAR EXAMINATION FOR THE BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3204 BUSINESS PROCESS REENGINEERING
DATE: AUGUST, 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO
QUESTION ONE
a) Explain the meaning of core process redesign. [2 Marks]
b) Identify the central key points of BPR. [4 Marks]
c) Briefly explain the similarities between reengineering and TQM. [5 Marks]
d) Discuss why BPR is seen as a process orientation from structure to process.
[6 Marks]
e) Describe the benefits of competitive benchmarking. [7 Marks]
f) Briefly explain the steps that would be undertaken to reengineer for revenue.
[6 Marks]
QUESTION TWO
a) Briefly explain the following approaches to operational change.
i. Process value analysis [2 Marks]
ii. Focused restructuring [2 Marks]
b) Give three reasons why BPR is considered as a radical change. [3 Marks]
c) Discuss how organizational structure can affect the success of the BPR effort.
[5 Marks]
d) Reengineering requires looking at the fundamental processes of the business from
a cross-functional perspective. One way to ensure that reengineering has a crossfunctional perspective is to assemble a team that represents the functional units
involved in the process being reengineered. Describe the roles of each team
member that play a key role in BPR. [8 Marks]
QUESTION THREE
a) Outline the relationship between Business Process Reengineering and Information
Technology. [4 Marks]
b) Discuss the principles that underlie Business process reengineering. [5 Marks]
c) Onyango owns a business enterprise which has not being doing well for a while,
because he has not been able to compete effectively with his competitors, what
are the steps he would take towards implementing a radical change to gain
competitive advantage over his competitors. [5 Marks]
d) Briefly explain how the function of IT has evolved from automation to business
Scope redefinition [6 Marks]
QUESTION FOUR
a) Discuss the following components of BPR process
i. Business drivers of reengineering [3 Marks]
ii. The business reengineering process [3 Marks]
iii. Business process Reengineering facilitators [2 Marks]
b) Explain the function of the needs assessment team in the benchmarking process.
[2 Marks]
c) Describe the common total quality management mistakes that make it impossible
for organizations to achieve process quality improvement. [10 Marks]
QUESTION FIVE
a) Reengineering offers a formal method for identifying and achieving radical
performance gains. With reengineering exercises routinely producing a hundred
fold performance improvements. Reengineering is key to unlocking performance
improvements in all industries, but enterprises can initiate a more powerful
process of business transformation yielding a broader range of benefits over time.
Research suggests that business transformations occurs in 3 interdependent phases
each offering its own challenges and benefits. Discuss [10 Marks]
b) Discuss the Gateways Rapid Re methodology. [10Marks]
