BIT 3203 PERSONNEL MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2011/2012
THIRD YEAR EXAMINATION FOR THE BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3203 PERSONNEL MANAGEMENT
DATE: AUGUST, 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO

QUESTION ONE
a) Briefly define explain the following as used in HRM;
i. People management
ii. Policy
iii. Human resource management
(6 Marks)
b) Explore the nature of off the job training by explaining approaches used in
organizations today (8 Marks)
c) Distinguish between the following job enlargement and job enrichment. (4 Marks)
d) Critically determine problems associated with delegation of authority (6 Marks)
e) Using appropriate examples give advantages and disadvantages of internal
recruitment in the organization (6 Marks)
QUESTION TWO
a) “Coaching is a key to learning and development”. Critically examine the role
Played by the coach for maximum benefit of the employee. (10 Marks)
b) Critically examine the role of a job analysis to an organization. (10 Marks)
QUESTION THREE
a) Discuss five major causes of indiscipline in organization today (10 Marks)
b) Current statistics show number of strikes experienced in organizations have
decreased in the last five years. Examine the role played by HRM towards this
positive development (10 Marks)
QUESTION FOUR
a) Discuss five factors that can cause poor employee relations in an organization
(10 Marks)
b) Discuss five ways in which you can use Maslow hierarchy of needs to motivate
employees towards achieving organizational goals (10 Marks)
QUESTION FIVE
a) Discuss five characteristics of a good job description (10 Marks)
b) Research is an integral part of any organization worth its salt. Discuss five reasons
this activity has not received support in some organizations. (10 Marks)

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