UNIVERSITY EXAMINATIONS: 2010/2011
THIRD YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 3204: BUSINESS PROCESS RE-ENGINEERING
DATE: AUGUST 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
Question One
a) Define Business Process Re-engineering? (3 Marks)
b) How does business process reengineering (BPR) differ from software reengineering? (6 Marks)
c) Define the following terms
i.reengineering
ii. process
iii. business process
iv. Downsizing
v. Outsourcing
vi. Automation
(12 Marks)
d) Why is training and education important to a company that has just reengineered? (6 Marks)
e) Identify the main feasibility issues in BPR (3 Marks)
Question Two
a) Explain what are business processes and discuss how they break into external customer facing
processes, that deliver products and services of value, management, and support processes.
(8 Marks)
b) Operational processes are at the heart of most Business Reengineering efforts: what are their
various classifications . (6 Marks)
c) Discuss the criteria that companies use to make the choices on processes to reengineer (6 Marks)
Question Three
a) Give two examples where Information Technology may help to devise innovative business
processes, which would otherwise not be attainable. (6 Marks)
b) Outline the various principles and tactics associated with BPR (10 Marks)
c) What are the potential barriers to the implementation of BPR (4 Marks)
Question Four
a) There are various risks associated with BPR including : Financial Risks ,Technical Risks , General
Project Risks , Functional Risks , Political Risks . Discuss (12 Marks)
b) A reengineered business process looks vastly different from a traditional process. With reference to
this statement, discuss characteristics of reengineered processes (8 Marks)
Question Five
a) Outline the various methodologies and tools used to implement BPR (10 Marks)
b) Reengineering is “the fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in critical, contemporary measures of performance, such as cost, quality,
service, and speed” Discuss
(10 Marks)
