BIT 3203  PERSONNEL MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2010/2011
THIRD YEAR STAGE EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE IN INFORMATION TECHNOLOGY
BIT 3203: PERSONNEL MANAGEMENT
DATE: JUNE 2011 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions

Question One
a) Define the following concepts;
i. Personnel Management (2 Marks)
ii. Training (3 Marks)
iii. Development (3 Marks)
b) Critically determine other forms of motivation offered to employees other than monetary rewards
suggest. (5 Marks)
c) Describe five challenges facing the personnel manger in today’s work place. (5 Marks)
d) Distinguish between the following by giving appropriate examples;
i. Job specification and job description (2 Marks)
ii. Job enlargement and job enrichment. (2 Marks)
e) Discuss four principles of personnel management (8 Marks)
Question Two
a) Discuss factors that make job analysis critical to organizations. (10 Marks)
b) Many organizations keep employees personal records. By identifying the type of records kept,
discuss their significance to the management (10 Marks)
Question Three
a) Critically examine various causes of indiscipline in organizations (10 Marks)
b) List five critical factors you would consider when determining employee’s salary (5 Marks)
c) Highlight significant factors that determine span of control in an organization (5 Marks)
Question Four
a) By clearly distinguishing between selection and recruitment. Determine five disadvantages of
sourcing employees within an organization (5 Marks)
b) Discuss five major advantages of on-the -job training to an organization (10 Marks)
c) Analyze the role of Information Technology (IT) in Human Resource management today.
(5 Marks)
Question Five
a) Planning is a pertinent activity in HRM process. Discuss five reasons why Planning is necessary.
(10 Marks)
b) Critically examine drawbacks associated with performance appraisal exercise in organization
(5 Marks)
c) Clearly determine benefits of good employee relations (5 Marks)

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