BIT 3111 END USER COMPUTING KCA Past Paper

UNIVERSITY EXAMINATIONS: 2012/2013
EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 3111 END USER COMPUTING
DATE: AUGUST, 2013 TIME: 1 HOURS
INSTRUCTIONS: Answer Question ONE and Any Other TWO Questions

QUESTION ONE (30 MARKS)
a) Explain the phrase “Blue Screen” as used in computers. [5 Marks]
b) A user reports that their laptop is very hot to touch when it is operating. Explain the
possible causes of increased laptop temperature. [8 Marks]
c) Define and explain the purpose of computer operating systems [6 Marks]
d) What is the difference between minimum and recommended system requirements for the
installation of vendor products? [6 Marks]
e) What is meant by technical specifications? [5 Marks]
QUESTION TWO (20 MARKS)
a) Describe how you would install a printer on a desktop computer you are using and
configure it as a resource available to others [10 Marks]
b) Discuss the similarities and differences between [10 Marks]
a) Configure and Optimise
b) Install and Upgrade.
QUESTION THREE (20 MARKS)
a) Explain the booting process of a computer [6 Marks]
b) Explain the benefits of having multiple file systems on a computer system.
[8 Marks]
c) An assistant for a company prints out most documents on legal size paper and would
like to set Legal Paper as the default selection for the default printer. Describe how
he would archive this [6 Marks]
QUESTION FOUR (20 MARKS)
a) Describe an Internet Address and IP Address. [4 Marks]
b) You have called to a small office home office (SOHO) for a networking problem. A
member of staff has connected a personal computer to the network but is unable to
share files nor use the network resources.
Explain how your resolve this problem. [10 Marks]
c) What is a system restore point and describe how you can create one [6 Marks]
QUESTION FIVE (20 MARKS)
a) Describe how you would end a task that is active on a computer system [5 Marks]
b) Discuss the threats to a network system. [7 Marks]
c) Before any Software installation it is advisable to check the software’s systems
requirements documentation. Explain the expected content of an Operating systems
installation system requirement documentation. [8 Marks]

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