BIT 3106 INDUSTRIAL MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2012/2013
EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 3106 INDUSTRIAL MANAGEMENT
DATE: AUGUST, 2013 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and Any Other TWO Questions

QUESTION ONE
a) Describe entrepreneurship contribution to national development. (10 Marks)
b) Define competitive advantage and explain how an industry can establish and
maintain its competitive advantage. (10 Marks)
c) Name the factors that may influence the organization structure (10 Marks)
QUESTION TWO
a) Differentiate the following types of industries. (6 Mark)
i) Primary
ii) Secondary
iii) Tertiary
b) Explain the factors that one should consider before starting a business (8 Marks)
c) Discuss the impact of information technology in management of an industry.
(6 Marks)
QUESTION THREE
a) Explain the importance of job analysis in human resource management in any
organization. (10 Marks)
b) Describe the importance of staff motivation in any organization. (10 Marks)
QUESTION FOUR
a) Give the reasons for poor employee-employer relations. (10 Marks)
b) Define the term collective bargaining. (3 Marks)
c) Discuss the methods commonly used by Kenyans in trying to solve their disputes
and grievances giving relevant examples. (7 Marks)
QUESTION FIVE
a) Industrial management is concerned with the welfare of the workers. Explain
THREE types of employee welfare. (6 Marks)
b) Describe how an organization can achieve a good safety program. ( 8 Marks)
c) Discuss how the Kenyan government responds to environmental issues caused by
the industries. (6 Marks)

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