UNIVERSITY EXAMINATIONS: 2011/2012
YEAR 1 EXAMINATION FOR THE BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANIZATIONAL MANAGEMENT
DATE: APRIL 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One and Any other Two Questions
QUESTION ONE
a) ICT Businesses operate in a very dynamic environment. Outline five elements of the external
environment that an ICT manager should be aware of and explain how this knowledge contributes
to the competitiveness of the business. [10 Marks]
b) Discuss the relevance of five principles of the administrative school of management to an ICT
company of your choice. [10 Marks]
c) As the team leader in the implementation of a new ICT program in your organization. Identify five
ways to deal with the growing resistance to the implementation. [5 Marks]
d) Using illustrations, explain five ways in which interpersonal skills assist managers in their work.
[5 Marks]
QUESTION TWO
a. Using illustrations, demonstrate five consequences of poor control systems [10 Marks]
b. Demonstrate five ways in which an ICT manager can use Maslow’s hierarchy of needs theory to
motivate his team. [10 Marks]
QUESTION THREE
a. Should there be procedures in ICT? Give five reasons for your answer [6 Marks]
b. Using an illustration, explain the decision making process. [14 Marks]
QUESTION FOUR
a. Organizational structure is a basic requirement for all types of organization. Explain five roles
served by the structure. Recommend and illustrate an appropriate structure for an
ICT firm. [10 Marks]
b. Briefly explain five qualities you would emphasize on in recruiting ICT technicians. And state
reasons for the emphasis. [10 Marks]
QUESTION FIVE
a. Explain five benefits to ICT managers for being ethical. [10 Marks]
b. Define social responsibility and identify five benefits derived from being socially responsible.
[10 Marks]
