BIT 1204  FUNDAMENTALS OF ORGANISATION MANAGEMENT KCA Past Paper

UNIVERSITY EXAMINATIONS: 2011/2012
FIRST YEAR EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1204 FUNDAMENTALS OF ORGANISATION MANAGEMENT
DATE: AUGUST, 2012 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO

QUESTION ONE
a) Briefly explain the importance of functions of management. [10 Marks]
b) Analyze the various skills a practicing manager possesses in relation to the level
of job. [6 Marks]
c) Explain the various stages of Decision Making process (D.M.P). [6 Marks]
d) Identify the common types of organization structures. [5 Marks]
e) Distinguish between Operational planning and Strategic planning. [3Marks]
QUESTION TWO
a) Explain the relevance of principles of management as developed by Henry
Fayol’s. [10 Marks]
b) Communication is usually described as a chain of events with distinct aspects.
Briefly explain the process of communication. [10 Marks]
QUESTION THREE
In planning, it is recommended that a manager go through a systematic process in order
to arrive to a rational plan.
a) Outline the benefits of effective planning in an enterprise. [6 Marks]
b) Examine the different role that a manger plays in the organizations as per
Mintzberg classification of managerial roles. [10 Marks]
c) List four reasons why managers should motivate their staff. [4 Marks]
QUESTION FOUR
a) Discuss the external factors in the general-environment of a business and show
how they affect the survival of any given organization. [10 Marks]
b) ‘Successful organisations always maintain a tight control of its resources.”
Explain the objectives of controlling. [6 Marks]
c) List four types of Information systems that assist in controlling resources in
Modern Organizations. [4 Marks]
QUESTION FIVE
a) Define social responsibility. [1 Mark]
b) Discuss common reason why subordinate staff resists delegation. [7 Marks]
c) Explain why people are resistant to change and ways in which their resistance can
be overcome. [12 Marks]

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