UNIVERSITY EXAMINATIONS: 2021/ 2022
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
INFORMATION TECHNOLOGY/ BUSINESS INFORMATION
TECHNOLOGY/ APPLIED COMPUTING/ SOFTWARE DEVELOPMENT/
INFORMATION SECURITY & FORENSCIS
BIT 1104/ KCA 003/ BAC 1104/ BCU 100: BUSINESS COMMUNICATION
SKILLS
FULL TIME/ PART TIME/ DISTANCE LEARNING
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One and Any Other Two Questions.
QUESTION ONE (20 MARKS)
a) Employers and employees value communication ability more than any other ability, even
more than specialized technical skills. Discuss the relevance of this statement and
demonstrate the significance of effective communication in an organization.
(12Marks)
b) Describe three benefits of using visual aids in an oral presentation.
(6Marks)
c) What is the most striking thing that you have learnt in this unit?
(2Marks)
QUESTION TWO. (15MARKS)
a) Your communication lecturer gave a cat for Business Communication Skills while you
were away. Write a letter to the lecturer requesting for a make- up cat.
(10Marks)
b) “Even is silence, we communicate”. Explain a situation when you used silence to
communicate. (5Marks)
QUESTION THREE (15MARKS)
a) KCA university has a program for engaging the best students after the graduation. Imagine you
are selected to attend the interview for this position of graduate trainee.
Describe how you can prepare for this interview.
(15Marks)
QUESTION FOUR (15MARKS)
a) Covid-19 pandemic has forced educational institutions to do online learning. Explain how
communication skills would help to fulfill the needs of the learners. Give relevant
examples.
(10Marks)
b) Explain why upward communication is not popular in an organization and what managers
should do to encourage it. (5Marks)
