BIT 1104 BUSINESS COMMUNICATION SKILLS KCA Past Paper

UNIVERSITY EXAMINATIONS: 2013/2014
ORDINARY EXAMINATION FOR THE BACHELOR OF SCIENCE
IN INFORMATION TECHNOLOGY
BIT 1104 BUSINESS COMMUNICATION SKILLS
DATE: APRIL, 2014 TIME: 2 HOURS
INSTRUCTIONS: Answer Question ONE and any other TWO

QUESTION ONE
(a) Think about the last time you experienced very ineffective communication with
another person-someone you work with, a classmate, a friend, or a member of
your family. Describe the incident. (4 Marks)
(b) Then answer these questions.
i. Why was your communication ineffective in this incident? (3 Marks)
ii. Describe any barrier that occurred (3 Marks)
iii. How could you have handled this situation differently so that
communication would have been effective? (5 Marks)
(c) Why is face to face communication between managers still important in an
organization? (10 Marks)
(d) State the main kinds of information technology that are commonly used in
business. (5 Marks)
QUESTION TWO
(a) List some jobs that require good communication skills. (5 Marks)
(b) Define the following terms (5 Marks)
i. feedbackii. noiseiii. metacommunication-
iv. motivationv. hearing
c) Describe ways in which college students use intrapersonal, interpersonal and
group communication at school. (10 Marks)
QUESTION THREE
(a) List any six examples of visual communication (6 Marks)
(b) Describe three types of minutes (6 Marks)
(c) Explain the role of the chairman in any meeting (8 Marks)
QUESTION FOUR
(a) Describe how one can improve the reading habits (5 Marks)
(b) Explain the SQ3R reading method. (5 Marks)
(c) Describe the reasons for conducting interviews. (10 Marks)
QUESTION FIVE
Write an essay of about 500 words on any of the following topics. (20 Marks)
(a) The role of the youth in society
(b) Empowering the boy child

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