UNIVERSITY EXAMINATIONS: 2018/2019
EXAMINATION FOR THE DEGREE OF BBIT/BAC/BIT
BBIT /BAC/BIT 4401: KNOWLEDGE MANAGEMENT
FULL TIME/PART TIME/DISTANCE LEARNING
DATE: AUGUST, 2019 TIME: 2 HOURS
INSTRUCTIONS: Answer Question One & ANY OTHER TWO questions.
QUESTION ONE
a. Discuss the components of knowledge management infrastructure and design.
[10Marks]
b. Define data mining and explain its role in knowledge management.
[5Marks]
c. Explain five technologies that facilitate knowledge discovery through socialization.
[5Marks]
d. Explain any five groupware applications for knowledge sharing [5Marks]
e. With the aid of examples, distinguish between tacit knowledge and explicit knowledge.
[5Marks]
QUESTION TWO
a. Define knowledge portal and highlight their uses in knowledge management.
[4Marks]
b. Discuss three critical components of knowledge management, sometimes refered to as
knowledge architecture. [6Marks]
c. Highlight three merits and demerits of interviewing as a tool for capturing tacit knowledge.
[4Marks]
d. Discuss the term “knowledge worker” in the context of the 21st century and explain any 5
roles played by knowledge workers in modern organizations.
[6Marks]
QUESTION THREE
a. Explain the importance of knowledge management assessment in the organization.
[5Marks]
b. What role does organizational culture have in implementing a knowledge
management program in the organization? Highlight some of the cultural issues that
impede or promote knowledge sharing. [5Marks]
c. Knowledge management and sharing cannot happen unless you get the environment
right. Discuss the factors that influence the KM implementation in an organization.
[5Marks]
d. Discuss advantages of socialization as a means of knowledge externalization.
[5Marks]
QUESTION FOUR
a. Discuss five benefits of ICT application in knowledge management.
[5Marks]
b. What, in your opinion, are the implications of globalization on knowledge
management? [4Marks]
c. Describe three techniques that can be used to secure knowledge management
systems. [6Marks]
d. What is the role of social media in knowledge management. [5Marks]
QUESTION FIVE
e. Discuss any five intelligents systems in knowledge management. [10Marks]
f. Explain why knowledge is considered a source of sustainable competitive
advantage? [6Marks]
g. Explain any four strategies of knowledge transfer. [4Marks]
