UNIVERSITY EXAMINATIONS: 2021/2022
EXAMINATION FOR THE DEGREE OF BACHELOR OF SCIENCE IN
APPLIED COMPUTING / BACHELOR OF BUSINESS INFORMATION
TECHNOLOGY
BAC 2107/ BBIT 309: BUSINESSS PROCESS REENGINEERING
FULL TIME/ PART TIME/ DISTANCE LEARNING
DATE: DECEMBER, 2021 TIME: 2 HOURS
INSTRUCTIONS: QUESTION ONE IS COMPLUSORY, CHOOSE TWO OTHER
QUESTIONS
QUESTION ONE (20 MARKS)
a) Explain the difference between tools and methodologies of BPR. Give examples to illustrate
your answer. (7 Marks)
b) A process oriented methodology is often considered to provide a framework for the
development process through reengineering. Describe what a process oriented methodology
typically consists of in BPR. (7Marks)
c) Current trends in software engineering are moving away from the waterfall model for large
projects and moving toward iterative methods such as the spiral model. Strategic dimensions to
process reengineering involve a number of activities. Explain the major activities involved
(6 Marks)
QUESTION TWO (15 MARKS)
a) The Government has decided to introduce a new reengineering process for use in various
projects. Identify possible problems and risks which may affect the introduction of the new
reengineering process and the measures that could be adopted to avoid the problems and risks.
(7Marks)
b) A College was interested in creating a process to allow students to enrol on their training
programmes over the Internet. Give illustrations that may underlie the structure of existing
business processes with which you are familiar with (8 Marks)
QUESTION THREE (15 MARKS)
a) In today’s changing environments, organizational design must take into account the fact that
business processes are incomplete by nature and that they should be managed in such a way that
they do not restrain human intervention. Discuss (6 Marks)
b) BPR is often used by companies on the brink of disaster to cut costs and return to profitability.
The danger is that during this process the company may slash its capacity for future growth.
Discuss (6 Marks)
c) Define TQM and relate it to BPR. (3 Marks)
QUESTION FOUR (15 MARKS)
a) Reengineering offers a formal method for identifying and achieving radical performance
gains. Business transformations occurs in 3 interdependent phases each offering its own
challenges and benefits. Explain
(6 Marks)
b) Organizations are able to ensure efficiency of their operations more so through benchmarking;
hence the benchmarking process is critical. Explain how you will integrate it based on the
organization you are working for (5 Marks)
c) Briefly explain four factors that contribute to the success of the BPR effort. (4 Marks)
