The Manager – Researcher relationship

Information gathering is an integral part of any manager’s job. So it is not surprising that many managers do their own research at least part of the time. The lower a manager is in the decision making hierarchy the more Read More …

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HANDLING OPPORTUNITIES

The fact is if you are running a business, you’ll have customers who complain. Here are some ways you can pacify angry customers and turn the situation in your favor. Surely you have heard the old expression, “You can’t please Read More …

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AUTOMATED CUSTOMER SERVICE AND BEST PRACTICES

Our customer care automation solution allows you to improve customer service, reduce churn and cut operational costs. It maximizes the efficiency of customer care processes. How can customer care automation help? As product and service lines grow it can become Read More …

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