The Manager – Researcher relationship

Information gathering is an integral part of any manager’s job. So it is not surprising that many managers do their own research at least part of the time. The lower a manager is in the decision making hierarchy the more Read More …

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Why Study Research

The study of research methods provides you with knowledge and skills you need to solve problems and meet the challenges of a fast-paced decision-making environment. Business research courses are recognition that students preparing to manage businesses, not-for-profit and public organizations Read More …

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HANDLING OPPORTUNITIES

The fact is if you are running a business, you’ll have customers who complain. Here are some ways you can pacify angry customers and turn the situation in your favor. Surely you have heard the old expression, “You can’t please Read More …

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AUTOMATED CUSTOMER SERVICE AND BEST PRACTICES

Our customer care automation solution allows you to improve customer service, reduce churn and cut operational costs. It maximizes the efficiency of customer care processes. How can customer care automation help? As product and service lines grow it can become Read More …

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WRITTEN COMMUNICATION

Written materials often bear the greatest burden for the communication of new ideas and procedures. Effective writing is the product of long hours of preparation, revision and organization. One book that follows its own rules is Strunk and White’s Elements Read More …

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VISUAL COMMUNICATION

There’s an old saying that “a picture is worth a thousand words.” Life would indeed be difficult without paintings, photographs, diagrams, charts, drawings, and graphic symbols. These are some of the reasons why SHOWING is such an important form of Read More …

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ORAL COMMUNICATION

Spoken communication occurs in many different settings during the course of successful innovation and change. These may be divided into three main types: The formal and informal networks in which peers exchange information, such as professional associations, work units, work Read More …

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Principles of Effective Persuasion

Whether making a formal presentation at a meeting or writing a report or fact sheet, the following principles hold. Do not oversell or overstate your case. Make effective use of understatement. Outline the topic you are trying to cover into Read More …

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